Tag: teachers

Wearable technology in the classroom: what’s available and what does it do?

Posted on by antonymallinson

Is this the future of Education?

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Wearable technology in the classroom: what’s available and what does it do?

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Universities should ban PowerPoint — It makes students stupid and professors boring

Posted on by antonymallinson

Universities should ban PowerPoint — It makes students stupid and professors boring –

This is an interesting concept. .. make the students work for their own analysis of the subject…to critique. …to learn and use their own minds… rather than rely on someone else’s view…to actually research for themselves and go to a LIBRARY  and read text books and research papers to give their own conclusions of the subject at hand..the use of PowerPoint tends to make a student lazy dependent on the Lecturer and that persons view point, whilst doing their own research will open their eyes to the many different views on all subjects.

Read at Business Insider: http://www.businessinsider.com/universities-should-ban-powerpoint–it-makes-students-stupid-and-professors-boring-2015-6?&platform=bi-androidapp

French teens unable to ‘cope with’ baccalaureate English question

Posted on by antonymallinson

French teens unable to ‘cope with’ baccalaureate English question.

A phrase thats in everyday usage and they don’t understand, perhaps they should be directing their anger towards their teachers rather than the examination board. The teachers would have been givem a “set of guidelines” at the beginning of the semester regarding the use of everyday language. ..

Definition of Cope:

verb (used without object), coped,coping.

1.to struggle or deal, especially on fairly even terms or with some degree of success(usually followed by with):

I will try to cope with his rudeness.

2.to face and deal with responsibilities,problems, or difficulties, especially successfully  or in a calm or adequate manner:

After his breakdown he couldn’t cope any longer.

Translation
verb

faire face

cope, meet, stand up, head, outface,manage

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Texas A&M professor fails his entire management class because ‘sometimes learning incorporates tough love’

Posted on by antonymallinson

Texas A&M professor fails his entire management class because ‘sometimes learning incorporates tough love’ – Read at Business Insider: http://www.businessinsider.com/texas-professor-irwin-horwitz-just-failed-his-entire-management-class-2015-4?&platform=bi-androidapp

Customer Service – simple Do’s and Dont’s that work

Posted on by antonymallinson

We all know and understand what Customer Service is supposed to be, but, why do we still hear the horror stories of indifference and downright insulting behaviour, mainly from companies that espouse their commitment to customer care?

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So what is Customer Service?

“Customer service is the provision of service to customers before, during and after a purchase.”

“Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.”

Unfortunately many companies fail to recognise the importance of customer service and only pay lip service believing that most customers are wrong. This happens mainly in Monopolised markets, where there is one major player and the competition is not strong enough to compete or there is no competition at all. State owned industries where there is a “Jobs for Life” culture and Governmental departments.

Where does Customer Service begin?

Customer service starts before the customer even walks through your door or calls your business, finds your website, etc. It starts with your vision and mission. It starts with the first person you hire or partner with. It starts as you create the culture of your organisation. It starts before the customer starts doing business with you.

Customer service in a business is not limited to the department that happens to boast that title.

Customer-Service

Customer service starts with the first contact with your company and this does not mean the first human interaction, first contact can be your marketing or publicity.

Your initial advertising can convey either the right or wrong message, as to whether you are serious about customer care. Is your advertising be factual and truthful? Does it give your potential customer the confidence to follow the lead?

Everyone in your business should be responsible for the customer service experience.

This should be happening right from the beginning.

Any person in your organisation who comes into contact with a potential customer is also part of the experience.

Paying attention to social media is a valuable source of how your customers perceive your product and services, you should be looking for negative AND positive comments this will show you where you are going wrong. Do not be put off by the negative comments, instead, use them as a learning experience, we can all learn something. Comments from current and former employees are they disgruntled? Why are they making these comments?

Some of the simplest things can be your biggest weapon in attracting new customers

Answering the Phone:

  • How long does a customer wait for a call to be answered? The longer a customer waits the sooner you lose them.
  • Human interaction is essential, having customers constantly pressing numbers to get to the right department can be frustrating and again sets the tone.
  • If you do decide to use an automated menu… KEEP IT SIMPLE.. what may seem logical to you when you set up the system makes no sense to your customer.
  • If your customer is on the line for too long waiting, this increases their frustration level, have somebody available to take the customers number and OFFER to call them back, let them know a time frame when someone will call them, keep to it and make sure you do at the first opportunity,
  • The first person to answer the phone is going to be the one person that starts the experience for your customer and if their reaction to the call is not positive this will set the tone for the next person to take the call, in effect this has already set a negative tone.

Face to Face:

  • Smile – “A smile is the universal welcome.”
  • Greeting, come to meet your customer, shake their hand, enquire their name, make them feel as though they are welcome. Do not sit behind a desk or if you are in retail behind the counter do not create a barrier between you and your customer.
  • LISTEN – listen to the grievances of your customer, to them it is a major problem, have they been given the right information? Remember it is a fact we all only hear what we want to hear, so listen closely ascertain if they were given the full facts. You may be surprised, but sometimes the customer is actually right.
  • Body Language – do not look as though you are aggressive or defensive, as humans we naturally react to the other person’s body language and we need to be aware of your customer needs
  • Speed – resolve the problem quickly, do not delay.
  • Mobile Phones – when meeting somebody with a complaint leave your mobile to one side – if you respond to your mobile while dealing with a complaint, you are displaying disrespect and they will assume you are not interested in their problem, thus, creating a bigger obstacle to resolve.
  • Be polite – no matter how the customer initially appears, if you exhibit a calm attitude, this will also be reflected in their responses as the conversation continues.
  • Knowledge – ensure that the person who deals with your customer is the best one suited to the task – they have expert knowledge.
  • Be True to Your Word – Only ever offer a customer or client something that you are sure you can give them. It is better not to mention a delivery date and then deliver tomorrow than it is to say you’ll deliver tomorrow and then don’t. Stick to deadlines, make sure you turn up promptly for any appointments and never make promises you cannot keep. If situations change then let the customer know as soon as possible
  • Be Memorable – For the Right Reasons We tend to remember positive and negative experiences more vividly than average day-to-day ones. Try to make every customer’s experience a positive one that they’ll remember and talk to others about.
  • Be helpful – be courteous and polite – give a little extra if possible, even if it is just some advice or extra information about the product or service they are buying or interested in buying.
  • At the end of the meeting, thank them for their time: your customers have chosen you but they could have gone to thousands of other organisations, each one probably offering a similar range of merchandise, qualifications and experience. Your clients pay your salary, so treat them with respect. They deserve it.

ALWAYS REMEMBER WHEN A CUSTOMER HAS A GOOD EXPERIENCE THEY WILL TELL 10 PEOPLE, IF A BAD EXPERIENCE THEY WILL TELL THE WORLD